CONDITIONS OF SALE
Tickets cannot be refunded or exchanged except in the case of a cancelled performance.
Tickets must not be resold. This includes the resale of tickets for profit, in which circumstances The Management reserves the right to cancel tickets or refuse admission without notice and without being obliged to refund monies. If you find you are unable to attend please contact your original point of sale.
In the event of unforeseen circumstances, it may be necessary to change the customer’s seat allocation. We will inform the customer at the earliest opportunity but will not be obliged to refund monies or exchange tickets.
The unauthorised use of a camera, video, audio, or other recording device is strictly prohibited.
All information is correct at point of sale. On rare occasions it may be necessary to change the published detail of the event, including advertised performers and event times without being obliged to refund monies or exchange tickets.
The Management reserves the right to refuse admission or to eject a ticket holder for behaviour which The Management considers unacceptable.
Please be aware that latecomers may be admitted only at a suitable break in the performance.
If you experience a problem whilst at the venue or during an event, please bring it to the attention of the venue’s duty manager immediately. We regret we may not be able to offer refunds or exchanges retrospectively.
Nevill Holt Opera Ltd is run on behalf of Nevill Holt Community Arts, which is a Charity (1163614). To make your ticket money work to our best advantage, we have split the ticket prices into two parts: one part is a donation, and the remainder is liable for VAT. The donation element at Nevill Holt Opera is £30-£60. By doing this there is no additional cost to ticket buyers and more of your ticket money can go towards the operas staged by Nevill Holt Opera. Gift Aid regulations mean that we can also claim a further amount per ticket from HMRC. This practice is used by many charities. Without the donation element, we are unable to cover the festival costs of Nevill Holt Opera. We are legally bound, however, to point out that the donation element is optional.
RETURNING TICKETS FOR RESALE
If your tickets have been accepted for resale by the Box Office, the original paper tickets must be returned before we can begin offering your tickets for resale.
There is a £5 charge per ticket for resale. You will contacted for repayment details, and refunded for your resold tickets within 4 weeks of the performance in question.
Please note that a resale is never guaranteed and that Nevill Holt Opera reserves the right to sell all its own remaining tickets for that performance before returned tickets can be sold.
Reimbursement for resold tickets is made only to the original purchaser.
Customers reselling tickets are responsible for contacting the Box Office if they would like to know the status of their resale(s).
Unsold returned tickets may be withdrawn from resale at any time at the original purchaser's request and/or at Nevill Holt Opera’s discretion.